The primary role of the Account Supervisor is to develop and maintain key client relationships for the fulfillment of our agency services to clients. They represent the agency to the client throughout execution of projects and day-to-day client management, and will drive the definition, development, and delivery of projects, ensuring that projects start with the greatest chance of success and are managed to stay on strategy, on time, and on budget.   

Essential Duties and Responsibilities: 

Core duties and responsibilities include the following. Other duties may be assigned. 

• Develop relationships with clients through thoughtful and intelligent advising, service, consultation, planning, management and leadership of their digital and marketing strategy  

• Identify new business opportunities for the agency within current client accounts 

• Foster the clients’ understanding of agency’s capabilities, and how those capabilities can strengthen their brands and organizations 

• Translate client business objectives, market and marketing data and product info into brand, marketing and digital strategies (account planning) 

• Author proposals and strategic marketing plans that strategically align to business/marketing needs, and define and scope deliverables 

• Establish the objectives (results, timelines, quality, metrics.) for each client engagement or project and leading toward those objectives 

• Working with our internal team, advise/select/recommend the most effective processes, platforms, tools, technologies and channels to achieve the clients’ objectives 

• Collect, organize and disseminate the information or data required to complete a project, show performance and deliver results 

• Oversee all internal and external activities, budgets, calendars and any ‘touch points’ with clients; ensure that internal and external team members have what they need and are managing their responsibilities and people 

• Maintain and foster an open flow of information, insights and ideas to team, clients and partners around project plans and status 

• Financial management of accounts including; forecasting, budgeting, invoicing, and reconciliation 

• Lead, guide and supervise account managers, executives and/or coordinators on client work 

• Cross-functional collaboration with Creative/UX leads, Strategy leads, Production and Project Managers as a leader, advocate and advisor to our client  

• Leadership of and contribution to agency’s internal digital experience and marketing processes and people that result in a positive client experience of working with Schermer, profitability for Schermer, and professional development of our staff  

• Represent Schemer at industry social and professional development events 

Supervisory Responsibilities: 

The Account Supervisor may have up to three account coordinator(s), account executive(s) and/or account manager(s) reporting to them. 

Qualifications + Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• 8-10 years of agency experience with a mix of traditional B2B marketing and interactive projects 

• A blend of analytical and intuitive skills 

• Incisive understanding of, and ability to define clients’ strategic objectives and challenges 

• Ability to understand complex information and situations, and reduce them to their most workable forms 

• In-depth knowledge of marketing communications, digital marketing and website/interactive principles and their applications 

• Intense curiosity that drives a search for new ideas and knowledge, continually monitoring developments in the advertising industry and in client industries, and managing own professional development through reading, networking, seminars and other educational opportunities 

• Excellent client relationship skills 

• Ability to lead others through inspiration, example, communication and accountability 

• Excellent written and verbal communication skills and organizational abilities 

About Schermer: 

SCHERMER is a Minneapolis-based, independent B2B marketing agency and a strategic partner to CMOs and GTM leaders at organizations including Best Buy Ads, SAP, Pearson, Red Wing For Business, Logitech, Cargill, and more. Our agency was named Association of National Advertisers Small B2B Agency of the Year (2025) and B2B Marketing’s #1 Rising Star (2025). 

We are not a traditional advertising agency; our work focuses on go-to-market challenges and growth marketing initiatives where brand, demand, and sales must work together to create buyer-driven experiences. Our role goes beyond making campaigns—we work closely with marketing leaders to set direction, shape ideas, and help bring programs to life in partnership with their teams. 

At SCHERMER, you'll work alongside smart, collaborative people who are passionate about solving complex marketing challenges and helping clients drive growth. We believe great work comes from combining strategic thinking, creativity, curiosity, and a willingness to challenge conventional approaches. 

SCHERMER offers a competitive salary and benefits package including health, dental, vision, disability and life insurance, a 401(k) with 100% match up to 4%, PTO, onsite parking stipend, and professional development support. This hybrid role is based in Minneapolis, with in-office collaboration Tuesday–Thursday and work-from-home Monday and Friday. Local candidates only. 

Learn more at www.schermer.co.